Essam Shaaban - Power Platform Blog

When you create dependent (or cascading) drop-down lists, users select an option in a list to filter options in another list. Many organizations create dependent lists to help users fill out forms more efficiently. For example, users might select a country or region to filter a list of cities, or users might select a category to show only the codes in that category. As a best practice, create a data source for the values in the "parent" and "child" lists (for example, countries/regions and cities) that's separate from the data source that users update by using the app. If you take this approach, you can use the same parent and child data in more than one app, and you can update that data without republishing the app or apps that use them. You can accomplish the same outcome by using a collection or static data, but it isn't recommended for enterprise scenarios. For the scenario in this topic, store employees submit issues to an  Incidents  list through a for...

Implementing the ‘AI Hub’ Complaint Response Model in Power Apps In today’s fast-paced digital world, customer service is a critical aspect of business operations. With the advent of artificial intelligence (AI), companies have the opportunity to revolutionize how they handle customer complaints. Power Apps, a suite of apps, services, and connectors, provides a platform for creating custom apps without the need for coding knowledge. In this blog post, we’ll explore how to integrate the ‘AI Hub’ Respond to a Complaint model into Power Apps to streamline the complaint management process. Understanding the ‘AI Hub’ Complaint Response Model:  The ‘AI Hub’ Respond to a Complaint model is an AI-driven feature that can analyze customer complaints and suggest appropriate responses. This model uses natural language processing (NLP) to understand the sentiment and context of a complaint, ensuring that the response is empathetic, accurate, and efficient. Benefits of Using AI for Complaint Man...