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Enhancing Customer Service with AI

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Implementing the ‘AI Hub’ Complaint Response Model in Power Apps In today’s fast-paced digital world, customer service is a critical aspect of business operations. With the advent of artificial intelligence (AI), companies have the opportunity to revolutionize how they handle customer complaints. Power Apps, a suite of apps, services, and connectors, provides a platform for creating custom apps without the need for coding knowledge. In this blog post, we’ll explore how to integrate the ‘AI Hub’ Respond to a Complaint model into Power Apps to streamline the complaint management process. Understanding the ‘AI Hub’ Complaint Response Model:  The ‘AI Hub’ Respond to a Complaint model is an AI-driven feature that can analyze customer complaints and suggest appropriate responses. This model uses natural language processing (NLP) to understand the sentiment and context of a complaint, ensuring that the response is empathetic, accurate, and efficient. Benefits of Using AI for Complaint Man...
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Measuring the business value of Power Platform solutions

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Measuring business value in Power Platform is a critical aspect of ensuring success and return on investment. Power Platform provides a low-code/no-code platform for building applications, automating tasks, streamlining business processes, and infusing AI into your solutions. These capabilities can bring significant benefits and it's important to track and measure the value to the business that the platform is delivering. The business value of the platform is often seen through two lenses: IT benefits and the value of the applications that run on it. From an IT perspective, core benefits include reducing development and maintenance costs, reducing third-party license spend, and reducing technical debt. The applications typically help improve one or more business value drivers, such as: ·         Performance improvement : Applications that help businesses improve their operational efficiency and effectiveness, improve outcomes, and increase employee and...
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